Summary
When asking for a Google review, treat it like asking for a favor, not a demand. Let people know how much it means to you—most customers will like your honesty.
Explain the value of their review. Many customers rely on good reviews before deciding to shop at a store, so sharing their thoughts helps future shoppers.
Practice your request. Be sure you know exactly what to say before your customer leaves, so you can ask confidently.
Make it easy for your customers to leave a review. Offer a QR code or simple instructions to guide them through the process.
Choose the right moment to ask for a review. If something has gone wrong, like spilling a drink on someone, it's best to wait for a better time.
Video
How To Take Action
I would suggest starting by treating requests for Google reviews like asking for a favor. Explain how much it means to you, as people appreciate honesty. Let them know their review is important and can help future customers decide to visit your business.
Make it clear why their feedback matters. Many people look for reviews before making a choice, so their words can guide others. This can help both your business and new customers.
Practice what you'll say before speaking to customers. Having a clear, confident request makes you more likely to get a positive response. You don't need to memorize a script, but having a good idea of what you want to say will make it easier.
Next, make leaving a review easy peasy. Provide a QR code or simple instructions that guide them step-by-step. This is a low-cost way to increase the number of reviews you receive.
Finally, remember that timing is important. If something hasn’t gone perfectly, it might be best to wait for another time to ask.
With these actions, I believe you'll see more reviews rolling in, and your customers will appreciate feeling valued.
Full Transcript
the mental block of asking for Google reviews. Number one, ask for a favor. Don't make a demand. Just tell them how important it is to you. Most customers will appreciate the honesty. Number two, share with them the value of the input. Most customers want to see a good review before they're willing to shop at your location. Number three, practice, practice, practice. Make sure you know your pitch before your customer walks out the door. Number four, make it easy for your customers. Provide a QR code or some simple instruction so that they can follow. And number five, timing is everything. If you just spilled a drink on somebody, probably not the best time to ask for that Google review. Continue to follow us here. Scale by SEO, your visibility expert.
