Summary
- I want to share a lesson about understanding customer needs deeply. A new customer chose us because we took the time to look at his data and website before offering advice.
- It's important to provide actionable ideas. The customer appreciated that we did not just present ideas but gave suggestions that could really help his business grow.
- Being eager and vigilant in your approach can make a big difference. Our attitude showed the customer that we were genuinely interested in helping his business succeed.
- Always remember that the goal is to drive revenue and bring more customers to the door. Focusing on helping businesses grow is the key to success.
- Taking the extra step to understand and analyze data can set you apart from the competition. This detailed attention builds trust and loyalty.
Video
How To Take Action
I would suggest understanding your customer's needs deeply. Before pitching an idea or product, spend some time analyzing their data or what information you can find about them, like their website or public feedback. This will show customers that you genuinely care. It's a low-cost step because it mostly requires your time. The impact is high, as customers are more likely to choose a partner that truly understands their situation.
A good way of offering value is to provide actionable strategies. Don't just give random ideas; make sure your suggestions are helpful and practical. They should clearly show how a customer can benefit or grow their business. This approach builds trust and promotes long-lasting relationships. Always keep in mind that the goal is to help them grow and increase their revenue.
Additionally, being eager and vigilant in your engagements can also set you apart. Show enthusiasm and make sure to follow through on your promises. This approach sends a message that you’re trustworthy and committed to driving results.
Lastly, I recommend taking time to dive deep into any available data before making recommendations. This shows you're not only prepared but also dedicated to delivering the best results. It establishes trust, making it more likely for customers to stick with you for the long haul.
Full Transcript
in this SEO diary I want to tell you about a text message I just received a new customer just signed up we're we're getting him onboarded currently he sent me a message and said hey I want you to know the reason why I went with you and not the three other companies that approached me was because you're the only company that actually looked at my data looked at my stats looked at my website understood what I needed and gave me actionable ideas on how to improve it he said that's why I'm going with you guys you seem the most eager and I will tell you that we are eager we are Vigilant we will get after your data and we will give you a quote that will turn your website around it's all about driving Revenue it's bringing customers in the door that's what we're all about helping you at scaleby SEO
